policies
policies
Cancellation Policy
We understand life happens and schedules change. Out of respect for our customers and our cleaning team, we ask that all cancellations or reschedules be communicated as early as possible.
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Notice Periods & Fees​
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24+ hours’ notice: No fee. Reschedule or cancel at no cost.​
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Less than 24 hours’ notice: 50% of the service price will be charged.​
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Same-day cancellations / no-shows: 100% of the service price will be charged.​
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Emergencies & Flexibility
We know true emergencies or illness may arise. Please reach out as soon as possible and we’ll review on a case-by-case basis to accommodate when reasonable.
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How to Cancel or Reschedule
Cancellations or reschedules must be communicated directly by phone, text, or email. Messages received outside business hours will be considered received the next business day.
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Why This Policy Matters
Late cancellations impact both our ability to serve other customers and our employees’ schedules and income. Clear communication ensures we can continue to provide reliable, professional cleaning services for all of our clients.
Travel Fee
Juneau Cleaning serves customers within the area spanning Lena Creek in Point Lena to Neilson Creek on Douglas Island.​
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Within Service Area: No additional travel fee applies.​
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Outside Service Area: A $30 travel fee per cleaning will be added to the invoice.​
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Travel fees are applied per visit and are non-refundable.
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This fee covers employee time and mileage for locations beyond our standard service area to ensure fairness and efficiency in scheduling.
To ensure fair scheduling and efficient use of employee time, Juneau Cleaning enforces the following minimum booking requirements:​
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Residential Cleanings: A 2-hour minimum applies to all residential cleaning services.
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Move-Out Cleanings: A 4-hour minimum applies to all move-in and move-out cleaning services.
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Minimums are billed regardless of whether the service requires the full time. This policy allows us to allocate staff effectively and maintain consistent service quality.
Minimum Hours Policy
Privacy Policy
Juneau Cleaning Privacy Policy
Effective Date: March 2026
Juneau Cleaning respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you interact with our business.
Information We Collect
When you use our services, request a quote, or fill out a lead form, we may collect:
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Name
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Email address
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Phone number
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Service preferences or property details related to cleaning
How We Use Your Information
We use the information you provide to:
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Contact you regarding quotes, scheduling, or service details
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Provide customer support and respond to inquiries
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Improve our services and customer experience